WATCH COMPANY REPAIR CENTERS
WATCH REPAIR CENTERS, ADDRESSES AND PHONE NUMBERS
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You know that little Instruction Booklet you got when you Purchased your new Watch?
Have you ever looked at it?
The booklet is usually Generic Instructions that’s good for all of the Companies Basic Watches. It gives directions on how to Operate the Watch, Set the Time, Date, and any other mechanism that the Watch may have (Stop Watch, Alarm…).
This Manual is probably in a couple of different languages as well, in case English isn’t your cup of tea.
Like my Tag Heuer Watch for Example. Along with the Padded Case and Box, I received the Instructions & Guarantee Card, and the Precious Stones Certificate Card as such…
The Instructions show you how to Set the Time and Date, like this…
And then we get to the good stuff…
The LIMITED WARRANTY!
Tag Heuer’s Limited Warranty for my Watch is below. Also note that I purchased this Watch about 8 or 9 years ago…
All Watch Booklets like this, no matter what Watch you buy, or where you buy it, should come with Warranty Information. Most people don’t realize this, but if you flip through the Instructions, you’ll see what the Watch Company or Manufacturer covers and what they don’t.
Anything you may need done to your Watch is just either a Phone Call away, or, as in Tag Heuer’s case, they’ll give you an Address to their nearest Repair Center that you can send your Watch to. Many large Watch Companies have multiple locations and service centers all across the United States.
What’s Required
Some of these companies require you to send in a copy of your receipt, along with the Warranty Card or Slip (fully filled out), the Serial Number, and of course the Watch (Insured no doubt!).
Some may even require a Return Authorization (RA) Number. So read the Instructions well and see what they want from you BEFORE you hand over your Watch.
WARNING!
If you open the back of the Watch, to replace a Battery (or have a Jeweler replace the Battery or Cell), this will normally VOID the Warranty, and the Repair Center will not fix your Watch for FREE!
They all pretty much want to be the only ones to work on your Watch until the Limited Warranty is finished. Just a word of Warning!
What Repair Centers Do
Repair Centers will look at your Watch, determine what’s wrong with it, and either go ahead and fix it under Warranty, or contact you back with the repair details and the price.
Some Repairs are not under Warranty, and if you want your Watch fixed, you must pay the price. The price is never negotiable!
Most Companies give the Movement of the Watch (the Guts) a One Year or Two Year Limited Warranty (Limited because the Warranty runs out).
Do note that this usually only covers the Movement under normal wear and tear. If you abuse your Watch, Step on it, Bang it up, Crack the Glass or Seal, or get the insides wet (so they rust), chances are, the Warranty will be VOID and none of the repairs will be covered.
You really can’t blame them either!
Also note that most Watch Warranties only cover the Movement and NOT the Case, Crystal or Watch Links.
So if your Band Breaks, or you Run it over with the Car, you’re on your own!
And depending on the type of the Watch, some Repairs could get Very, Very Pricey!
Sometimes they get so expensive to repair, that it’s cheaper just to buy a new Watch!
“We’re Unable to Fix your Watch!”
Now if your Watch is still covered under the Manufacturer’s Warranty, and for some reason they are unable to fit it… (Say that particular Watch is Discontinued, or the parts are not available anymore), if they can’t Repair it, they will usually offer to Replace your Watch with a Similar Style or Similar Priced Watch.
This is normally done at No Charge to you, or if there is one, it’s usually just a Minimal Upgrade Fee.
Some companies will call you with the Estimate, or send you a Postcard with the information listed asking for your Approval or Disapproval for the work.
It’s up to you!
You have to determine if it’s worth the cost, or if you should just dump the Watch and buy a new one.
Some repairs run in the hundreds, and you can certainly buy a lot of new Watches for that price range.
Repair Centers
Now, just in case you don’t have your Warranty Slip or Instruction Booklet, and you don’t know where to send your Watch (Usually the Jewelry Store that sold you the Watch can help you or send it back to the dealer for you, as long as they’re an Authorized Retailer), I’ve gone ahead and put together a huge Watch Company Repair Center list below, that puts all the most popular Watch Brands, Makes and Models with their call center information right here at your fingertips.
Call the Companies for further details, visit their Website, or send your Watch to them (Insure it and Track it). Their Official Website usually goes into more detail on what to do.
Turn Around Time
Turn around time for repairs is NOT FAST though. Usually it takes anywhere from 10 days to 3 weeks just to get the Quote or Estimate back on your Repair. And then, once it’s Approved, it can still take an additional 2-3 weeks to fix it, and that’s saying that they have all the parts on hand and don’t need to special order any.
If you approve the work, have your Credit Card handy, or mail them a Check if they so desire.
If you don’t Approve the Repair, they’ll mail you back your non-working Watch. Sweet!
One more word about Repairs…
Usually the Watch Company will Guarantee their Repairs for a limited time (3 -6 Months, or even a Year). That means if the actual Repair they did happens to Break or Stop running once again, due to the same exact problem, they’ll Repair the Watch at No Cost or Charge to you.
If the Watch needs anything different to fix it, expect to pay!
So if your Watch doesn’t Run, is Broken, Busted, or Rusted… Call the Repair Centers below and get your Watch Ticking!
Because time stops for no one! :)
Additional Watch Links
P.S. Something else you didn’t know you could do… Call them to get additional Links for your Watch. That’s right! If your Watch Band is too Snug and you need to add in a couple more Links, you can contact the companies, and they will probably be able to send you some (just provide them the Model Number and Color of your Watch). Of course, most will charge for these, but where else are you going to get them?
Don’t fret though, some of these manufacturers will send you some links for FREE! It all depends on the Brand, Company and style of Watch you have. Some may limit the number of links you get (say 3 or 4). But it’s better than nothing. :)
Official Watch Repair Centers
| ACCURIST | |
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Accurist Service Centre Asher House Blackburn Road West Hampstead LONDON NW6 1AW Web: http://www.accurist.co.uk/ |
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| ARCADIA WATCHES | |
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Web: http://www.arcadia-watches.com/ (website no longer working)
Contact them! Their website says: http://www.arcadia-watches.com/contact-us/ (website no longer working) |
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| ALPHINA WATCHES | |
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Alpina Watch International S.A. 8 Chemin de la Galaise Plan-les-Ouates CH-1228 Genève Switzerland Tel: +00 41 22 860 87 40 Fax: +00 41 22 860 04 64 Web: http://www.alpina-watches.com/ |
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| BAUME ET MERCIER |
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Baume & Mercier Service Center (BMSC) 15100 Trinity Boulevard, Suite 300 Fort Worth, Texas, 76155, U.S.A. Phone: 1 (800)-MERCIER Fax: (817) 785-2572 Web: http://www.baume-et-mercier.com/en-us/customer-service/repair-centers |
| BREITLING (5 LOCATIONS) | |
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Centre De Maintenance Officiel:
Breitling USA
J.D. Watchworks
Swiss Watch Service
Swiss Watch Repair
Horological Services Web: http://www.breitling.com/en/service/index.php?idIndex=87346 |
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| BULOVA (3 REPAIR CENTERS) | |
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Honolulu Time Service 1311 Kapiolani Blvd. Honolulu, HI 96814, U.S.A. 808-591-2611
M & G Jewelers
Service Department
Facebook: http://www.facebook.com/Bulova |
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| CARTIER | |
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Contact Cartier Customer Service Center for Information and Warranties:
Tel: 1-800-227-8437
Track your Repairs: |
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| CASIO | |
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The Time Machine 2335 Honolulu Avenue, Suite B Montrose, CA, 91020, U.S.A. Phone: 818-249-6007 Fax: 818-249-9412 Web: http://www.casio-usa.com/support/authorizedservice/ |
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| CITIZEN (2 REPAIR CENTERS) | |
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Hurley Roberts Service Co. 6990-C Peachtree Industrial Blvd. Norcross, GA 30071, U.S.A. Tel: 770-263-8669 / 800-896-8669 Web: www.hurleyrobertsservice.com E-mail: customerservice@hurleyrobertsservice.com
Citizen Service Agency
Go to Citizen Customer Service for more info: |
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| CONCORD WATCH | |
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MGI Moonachie Movado Group Inc. 109 State Street Moonachie, NJ, 07074, U.S.A. Tel: + 1 800 547 4073 Fax: + 1 201 518 7320 E-mail: customercare-us@mgiluxury.com Web: http://www.concord.ch/servicelocator/index.php |
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| FOSSIL WATCH | |
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Metro Service Center 10615 Sanden Drive Dallas, TX, 75238, U.S.A.
Watch Repair Form: http://www.fossil.com/attachments/en_US/watch_repair_form.pdf |
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| HAMILTON WATCH CO. (3 REPAIR CENTERS) | |
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SGUS 55 Metro Way, Suite 1 Secaucus, NJ, 07094, U.S.A. Tel: 877-839-5224 Fax: 201-558-5099 Web: www.sguscustomerservice.com
SGUS
SGUS |
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| INDIGLO (MADE BY TIMEX) | |
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TG Service Center P.O. Box 2740 Little Rock, AR, 72203, U.S.A. Web: http://www.timex.com/info/repairs |
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| INVICTA WATCH GROUP | |
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Invicta Service Center 1 Invicta Way (3069 Taft St.) Hollywood, Florida, 33021, U.S.A. |
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| JULES JURGENSEN | |
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All In Time, Inc. 7948 Oxford Ave. Philadelphia, PA, 19111, U.S.A. Tel: 215-992-6823 E-Mail: allintimeinc@hotmail.com Web: http://www.julesjurgensen.com/ |
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| LONGINES | |
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SG Customer Service 55 Metro Way, Suite #1 Secaucus, NJ 07094-1905, U.S.A. Phone : 800-897-9477 Fax : 201-558-5099 E-mail : sgcst@swatchgroup.com Web: http://www.longines.com/customer-services/north-america/us |
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| LUMINOX | |
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Saltzman’s Watches & More Inc. (SP) 1024 Reservoir Ave. Cranston, RI, 02910, U.S.A. Tel: +1 401-946-0920 Fax: +1 401-946-1380 Web: http://local.luminox.com/Support/Store Locator |
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| MONT BLANC | |
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MBNA Attn: Service 15100 Trinity Blvd. Suite 300 Fortworth, TX, 76155, U.S.A. Tel: 800-995-4810 Web: http://www.montblanc.com/en-US/Flash/Default.aspx/#/customer-service |
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| MOVADO | |
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MGI – Movado Service Center 109 State Street Moonachie, NJ 07074, U.S.A. Tel: 800-810-2311 Web: http://www.movado.com/customer-service/repairs |
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| OMEGA (5 REPAIR CENTERS) | |
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The Swatch Group US Inc. 600 Corporate Pointe, Suite 110 Culver City, CA, 90230, U.S.A. Tel: +1-877-839-5224 Fax: +1-310-820-3594
OMEGA Repair Center
OMEGA Repair Center
OMEGA Boutique
OMEGA Boutique |
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| PATEK PHILIPPE & CO. | |
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The Henri Stern Watch Agency, Inc. 45 Rockefeller Plaza, Suite 401 New York, NY, 10111, U.S.A. Web: http://www.patek.com/contents/default/en/servicecenters.html |
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| PIAGET (4 LOCATIONS) | |
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Piaget Boutique 730 5th Avenue 10019 New York, NY, 10019, U.S.A. Tel: (1) 212-246-5555 Fax: (1) 212-246-1933 E-mail: newyork.boutique@piaget.com
Tourneau Time Machine
Cosmos
Cellini |
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| PULSAR (MADE BY SEIKO) | |
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SEIKO Corporation of America – Service Center 1111 Macarthur Blvd. Mahwah, NJ 07430, U.S.A. Tel: 201-529-3316 Fax: 201-529-7190 E-mail: custserv@seikousa.com Web: http://pulsarwatchesusa.com/ |
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| RADO WATCH (3 REPAIR CENTERS) | |
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SGUS 600 Corporate Pointe, Suite 110 Culver City, CA, 90230, U.S.A. Tel: +1 877 839 5224
SGUS
SGUS |
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| RAYMOND WEIL | |
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RW USA Corp. 635 Madison Ave. New York, NY, 10022, U.S.A. Tel: 1-212-355-3450 Fax: 1-212-308-4614 E-mail: customerservice@raymond-weil.us Web: http://www.raymond-weil.com/EN/Swiss-Watch-Company/Customer-Care.html |
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| ROLEX (3 REPAIR CENTERS) | |
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Rolex Watch U.S.A. Inc. 665 Fifth Avenue New York, NY, 10022, U.S.A. Tel: +1-212-758-7700 Fax: +1-212-980-2166
Rolex Building
Rolex Watch Service Center |
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| SECTOR NO LIMITS (2 REPAIR CENTERS) | |
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Universal Watch Repair 177 South Old Woodward Ave. Birmingham, MI, 48009, U.S.A. Tel: (248) 723-5400 Email audrey@universalwatch.net
J&J Watch Repair |
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| SEIKO | |
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SEIKO Corporation of America – Service Center 1111 Macarthur Boulevard Mahwah, NJ 07430, U.S.A. Tel: 201-529-3316 Fax: 201-529-4525 E-mail: custserv@seikousa.com Web: http://www.seikousa.com/ |
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| SIGMA SPORT | |
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For Customer Service, Contact: Tel: 630-761-1106 Fax: 630-761-1107 Toll Free: 888-744-6277 Web: http://www.sigmasport.com/us/service_center/service_kontakt/ |
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| SWATCH | |
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Swatch Ltd. Jakob-Stämpflistrasse 94 CH-2500 Biel 4 Switzerland Tel: +41 (32) 343 95 80 Fax: +41 (32) 343 95 81 Web: http://www.swatch.com/zz_en/services/contact.html |
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| SWISS MILITARY WATCH | |
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Montres Charmex SA PO Box CH-4416 Bubendorf / Switzerland Web: http://www.swiss-military.info/faq.php?faqsection=repairs |
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| TAG HEUER USA | |
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Pro-time Service Subsidiary of LVMH Watches & Jewelry USA (Inc) 966 So. Springfield Ave. Springfield, NJ, 07081, U.S.A. Web: http://us.tagheuer.com/en/customer-service |
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| TIMEX GROUP USA | |
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TG Service Center P.O. Box 2740 Little Rock, AR, 72203, U.S.A. Web: http://www.timex.com/info/repairs |
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| TISSOT (3 CUSTOMER SERVICE CENTERS) | |
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SGUS 600 Corporate Pointe, Suite 110 Culver City, CA, 90230, U.S.A. Tel: 877-839-5224 Fax: 310-820-3594 E-Mail: sgcst@swatchgroup.com
Swatch Group Customer Service
The Swatch Group (U.S.) Inc. |
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| VICTORINOX (SWISS ARMY) (5 REPAIR CENTERS) | |
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Swiss Service Center Inc. 17 1/2 Calendar Ct. LaGrange, IL, 60525, U.S.A. Tel: 708-482-0610 Fax: 708-482-1084
Mt. Washington Jewelers
Palmers Jewelry
Matheu’s Watch Repair Matheu’s Watch Repair #2 Web: http://www.victorinox.com/us/content/authorized_repair_center |
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| WENGER | |
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Wenger NA 15 Corporate Drive Orangeburg, NY, 10962, U.S.A. Web: http://www.wengerna.com/swiss-watches-overview |
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