(Note: I am not affiliated with Helzberg in any way
Helzberg Jewelers just recently started a Gold Buying Program called "Helzberg Diamonds Gold Purchase Program" (Their official Jewelry Store name is "Helzberg Diamonds", they aren't actually buying Diamonds with this program).
Helzberg has been around for over 95 years. They have 230 stores all across the county, so they are very well known and very reputable.
Their program is simple. You send them your Gold. They send you a Check.
Easy as that!
But is it?
I wanted to see if this program was fair, simple as they say, and what happens in the process... Hence, the purpose for this review.
I put Helzberg to the test!
Signing up for the program takes no time. You go to their website and select the "Gold Purchase Program". See below...
It will take you to a page that talks about the program that says it's as simple as 4 Easy Steps!
You'll see a button that says "Request a Packet"...
That's what you want. That leads you to a sign up page on HelzbergGold.com. Fill out the information and hit submit...
They send you a email called Request Confirmation...
As you can see from the image, the email tells you what to do once you get the packet.
1) Ensure your info is correct. Remove your Gemstones from your items (more on this later). Place your Gold or Platinum in the bag.
2) Put the bag in the prepaid preaddressed Fedex envelope.
3) Call Fedex to pick up or drop off at a Fedex location.
Helzberg makes it simple. It really is a no-brainer.
The Confirmation Email also states that the Fedex package is prepaid and insured for up to $500 against loss or damage. (So if you think your items may be worth more than $500, you may want to think twice about participating in this program.)
The Packet Arrives
The Packet Helzberg sent me arrived within 2 days.
In the package was a Fedex Package, a Poly Bag, a letter telling you about the program (pretty much what the Confirmation Email said), and a Brochure.
The letter has your Fedex Tracking Number printed right on the page, which is great if you ever need to track where it's at. (Go to Fedex.com to track it).
The back of the letter is quite funny. It's an entire page of nothing but hard to read (small text) disclaimers. 14 of them. That's enough to make my eyes water. Who ever reads those anyway?
The Enclosed Brochure
Kudos to Helzberg for putting together such a great looking full color brochure. Presentation is everything, right?
The brochure goes into a lot of details about the program. Things like...
What Helzberg Buys
The brochure lists exactly what they buy:
- Class Rings
- Toe Rings
- Tie Bars & Tacks
- Money Clips
- Damaged & Broken Jewelry
- Key Chains
- 16kt Dental Gold
Gold Crowns? Yep!
They make sure that you see that they accept damaged and broken Jewelry (Broken Clasps, Tangled Chains, Missing Earring Mates...). This is good, because that's what you get paid the most for! :)
They buy 10k Gold, 14k Gold, 18k Gold, 22k Gold, and 24k Gold. Plus, even the European Equivalents. And of course, they Buy ALL Platinum!
What Helzberg Doesn't Buy
These are the items that you WON'T get paid for...
- Sterling Silver (Flatware, Sets)
- Gold Coins
- Gold Bars
- Gold Bullion
- Stainless Steel
- Any Metal not Gold or Platinum
- Pocket Watches
- Items with a Price Tag
- Any Gemstones
It clearly states:
Remove ALL Stones Before Sending!
If you send in a ring that has a Diamond in it, you WILL NOT receive a penny for that Diamond! This is a Gold and Platinum Buying Program ONLY! That is ALL they ask for, that is ALL they will pay for!
Best Value from Helzberg
Best Value?... Or at least that's what their brochure states. They compare their rates up against 5 other competitors and it shows that they pay more. It doesn't say WHO the competitors are, so this chart is pretty useless.
I Send my Jewelry to Helzberg
I grabbed 6 items for testing.
5 of the items were 14kt Gold, 1 of them was a Stainless Steel Chain. The reason I sent in a Stainless Steel Chain is simple: I wanted to see how they dealt with items that didn't fit in their criteria. It's a fact, some people don't know what their Jewelry is and some people will probably send in items that are NOT Gold or Platinum. What will Helzberg do?
Here is a picture of the items I sent in...
I also weighed my items before hand just to make sure the amount they were giving me was accurate.
Stainless Steel Chain = 50 Grams or 57.871 dwt (dwt is pennyweight).
14kt Gold Jewelry = 40 Grams or 25.72 dwt.
Read more about Grams and Pennyweight!
3 of my rings also had Diamonds or Gemstones (Onyx) in them (even though they said to remove them...). I didn't want to demolish my rings just to review this program...
Plus, I wanted to see what they did. After all, I can't imagine many people busting up their own rings just to remove the Diamonds or Gems before they sent them in. Leaving the stones in is a more accurate and true test!
Sending my Jewelry to Helzberg
I put my goods in the poly bag, closed it, then put that bag in the prepaid Fedex envelope, sealed that tightly and dropped it off at the nearest Fedex Drop Box (which was at my local Post Office).
Bye Bye Jewelry!
Now all I had to do was wait...
I didn't have to wait for long.
2 days later I get an email saying "Packet Received". They said they would keep you up-to-date on the process: They are good on their word!
The email states that they got my package and they have begun the process of assessing my Jewelry. It says they will get back with me in 2 days with an offer!
So far, it's picture perfect! I really am impressed at how smooth Helzberg has made this whole program.
The email also states that I need to go to HelzbergGold.com and set up an account. They give you a Transaction ID# and an Order Number to use.
Setting up an account does 2 things:
1) It allows you to review your offer and watch the video of them opening your package (as you will soon see).
2) It gives them the info they need to send you your money (a check) if you decide to accept the offer and sell your Jewelry.
My Offer is Ready
That very same day I received another email saying my offer was ready for review. WOW! That was fast.
I go to HelzbergGold.com and try to login...
I can't remember my password. Crap! I usually write these things down...
I was lost...
I went back and re-read the email. OH! This is where I see that I need to set up an account first! DOH! I didn't do that. I do that now...
Sign up for an Account
I sign up for an account with my Transaction and Order Numbers. This only takes a couple of seconds.
Then I'm able to login with my username and password.
From there, I'm taken to a page called "My Requests".
Under the tab "Decision Requested", you will see it shows the Date and the Offer.
They offered me $536.08 for my items (based upon the price of gold at the time, around $1160 an ounce).
There are 2 buttons underneath the offer. 1) Accept Offer 2) Decline Offer.
What I don't see is a breakdown of the items or even a Pennyweight or Gram listed. I have no idea what the amount is giving me credit for.
I also don't see the video that they say I will see.
Hmmmm... I'm a little unclear at this moment.
There are a couple more tabs on the right side of the page. One of them says "Packet Opened". I select it. It pulls up a box that says "Play Recording of Opening"...
Oh... So this is where they hid the video!
I push the button and up pops up a dark screen with a video (below).
It shows them opening my package: Holding the bag up to the camera so you can see that it's yours, opening the bag, laying out all your items, and then the person scoops them all up (even my Stainless Steel Chain) and puts them on a scale to weigh. Then they pull out the keyboard and act like they are typing me up my offer.
End of video.
Watch and see what my offer looked like. Do note that I blurred out my name and address so you can't see...