{"id":7735,"date":"2018-11-03T04:00:57","date_gmt":"2018-11-03T08:00:57","guid":{"rendered":"http:\/\/www.jewelry-secrets.com\/Blog\/?p=7735"},"modified":"2018-11-03T16:54:17","modified_gmt":"2018-11-03T20:54:17","slug":"customers-that-lie-to-jewelers","status":"publish","type":"post","link":"https:\/\/www.jewelry-secrets.com\/Blog\/customers-that-lie-to-jewelers\/","title":{"rendered":"CUSTOMERS THAT LIE TO JEWELERS"},"content":{"rendered":"
\"Customers<\/div>\n

RANT\/<\/h2>\n

\nAll we hear everyday is how no one trusts the jewelers. <\/p>\n

Jewelers Lie!<\/h2>\n

\nThey scam.<\/strong> Jewelers rip people off.<\/strong><\/p>\n

\nSound familiar?<\/strong><\/p>\n

\nSo I wanted to take a moment and turn the tables for a change… <\/p>\n

\nI want to talk about:<\/strong> <\/p>\n

Customers that lie.<\/h2>\n

\nNow I’m not saying that ALL <\/strong>customers lie. That’s like saying that ALL <\/strong>jewelers lie. <\/p>\n

\nDon’t get me wrong here… Some jewelers do stretch the truth<\/strong>. But that happens in every industry or business. <\/p>\n

But customers?<\/h2>\n

\nCustomers may be shocked to be called liars<\/strong>, but I’m being up front and honest <\/strong>here…<\/p>\n

Let me explain with a few examples:<\/h2>\n

\nA customer comes into the jewelry store with a bag in her hand. She says she just got a pair of diamond and gemstone earrings for her birthday and wants to return them. <\/p>\n

\nI ask her “What’s wrong with them?<\/strong>” <\/p>\n

\nShe says “They’re broken!<\/strong>“<\/p>\n

\nShe pulls the earring box out of the bag and opens it. <\/p>\n

\nEarring posts, gemstones, pieces of the earring fall everywhere<\/strong>.<\/p>\n

\nI look at them. It’s clearly been stepped on and busted into six pieces and parts. <\/p>\n

\n“How did they break?<\/strong>” I ask her.<\/p>\n

The customer’s response floored me:<\/h2>\n

\n“They were like that when I opened the box!<\/strong>“<\/p>\n

\n“Really?<\/strong>” I’m shocked.<\/p>\n

\n“Yes! I unwrapped the box, opened the lid and it was all in pieces<\/strong>“. <\/p>\n

\n“I want to return them!<\/strong>” She says again.<\/p>\n

Next example:<\/h2>\n

\nAnother customer. another day.<\/strong> <\/p>\n

\nA woman brings in a gold chain that’s been caught and stretched 3″ longer then what it should be. <\/p>\n

\nThe chain is snapped in two and the customer says “It just fell off my neck!<\/strong>”<\/p>\n

And yet another…<\/h2>\n

\nA man comes in with a wrist watch. He wants to return it. He knows our return policy on watches is 30 days<\/strong> (and that’s only if it’s never been worn). <\/p>\n

\nThis is a common return policy on watches. And if there are any signs of scratches whatsoever, they can’t be returned whatsoever (Watches can’t sell scratched). <\/p>\n

Watches have to be NEW to Return them.<\/h2>\n

\nWe always tell people if they don’t like the watch, don’t wear it<\/strong>. Needless to say, the man’s watch had tons of scratches<\/strong>, nicks, dents and dings on it. <\/p>\n

\nThe bottom of the watch literally looked like it was rubbed across sandpaper.<\/p>\n

\nThe customer insisted that “It’s new and never been worn.<\/strong>“<\/p>\n

\n“Heck,” he says “It’s not even been outta the box!”<\/p>\n

\nSigh…<\/strong><\/p>\n

Can I get a better deal?<\/h2>\n

\nA couple comes into the store looking at a ring. They ask the price. We give them a deal. <\/p>\n

\nThen they proceed to pull out a business card from last week with a different salesperson saying “We got a better deal last week! We wanted more…<\/strong>“<\/p>\n

So I say to you…<\/h2>\n

\nWhat’s the purpose of playing games? <\/p>\n

\nIf a customer is forward with us, chances are they’d get even a BETTER<\/strong> deal (if possible). <\/p>\n

But not now.<\/h2>\n

\nCustomers say things all the time… “This is the first store I’ve shopped at”, but the credit report shows they’ve been all over town trying to buy jewelry<\/strong>.<\/p>\n

“I’m here for my free sizing!”<\/h2>\n

\nCustomers say they’ve never had their ring sized yet, and want the “free sizing<\/a>“. <\/p>\n

\nBut the ring is a size 4 (default is a 6) and the shank has clearly been sized and soldered before.<\/p>\n

You see my point; customers lie all the time!<\/h2>\n

\nCustomers tell us that the watch crystal didn’t have a scratch on it when they brought it in for a new battery…<\/p>\n

\nCustomers say their lobster clasp wasn’t broken<\/strong>… <\/p>\n

\nOr that their prongs weren’t low<\/strong>… <\/p>\n

\nOr the chain was 18″ long and not 16″… <\/p>\n

\nAnd the list goes on and on…<\/strong><\/p>\n

Customers say the cubic zirconia in their synthetic mothers ring was “a real diamond!<\/strong>” <\/p>\n

\nCome on, we all know it wasn’t…<\/p>\n

\nLet me get this straight, you spent $300 for a “real diamond<\/strong>“, yet only $2 for the fake garnet ring next to it??? “Right…!”<\/strong><\/p>\n

Why do you expect us to replace it for free?<\/h2>\n

That’s what I want to know. Customers think that all repairs should be free??? Right? <\/p>\n

\n“Don’t you honor your merchandise?<\/strong>”<\/p>\n

Is it because customers feel that the jeweler is always screwing them?<\/strong> <\/p>\n

\nIs that a fair trade? <\/p>\n

Justifiable?<\/h2>\n

\nHave a couple of unscrupulous jewelers ruined it for everyone?<\/strong> <\/p>\n

Trust goes both ways guys.<\/h2>\n

\nHow can you trust the jewelers, when the jewelers can’t even trust you?<\/p>\n

My advice: Be honest!<\/h2>\n

\nIf you break something, fess up!<\/strong> <\/p>\n

\nIf you can’t remember if your watch crystal was scratched, then say so.<\/p>\n

Don’t hide it and make us pick up the tab.<\/h2>\n

\nThat’s not cool. <\/strong><\/p>\n

So what will being honest get you?<\/h2>\n

\nAn honest person can accomplish <\/strong>so much more in a jewelry store then a fibber <\/strong>can.<\/p>\n

\nWe go out of our way to help a person that’s up front with us<\/strong>. <\/p>\n

\nA couple who bought their rings from us, wanted to get them soldered together<\/strong> after the wedding. Normally it’s a $50 charge<\/strong> (They would have got the repair for free if they had bought an extended xervice plan<\/a> on the rings at the time of purchase). <\/p>\n

So what did I do?<\/h2>\n

\nI ended up selling them a service plan<\/strong> which covered the cost of the repairs for them at no charge. <\/p>\n

\nWhy?<\/strong> <\/p>\n

\nBecause they admitted they declined the service plan<\/strong> originally. They said they thought all service plans were a scam and didn’t see any real benefit… Until NOW<\/strong>! <\/p>\n

\nThey were honest and so I went out of my way to work with them. <\/p>\n

\nI knew they could use the extended service plan<\/strong> in the future, and it would help solve the problem<\/strong> we faced now. We still get money for the service plan ($25), and they ended up saving money after all. It was that simple.<\/p>\n

Everyone ended up happy.<\/h2>\n

The truth is, there is no reason to lie to jewelers<\/strong>. <\/p>\n

We’ve seen it all.<\/h2>\n

\nA little bit of honesty could be the difference in a jeweler taking back a necklace that’s past the return policy<\/strong>… <\/p>\n

\nOr throwing in a gift certificate if you exchange your gift and not return it… <\/p>\n

\nThey could knock an extra 10% off<\/strong> if it helps cover the cost of shipping… <\/p>\n

\nThey can do lots of things to help you, if you are sincere and honest<\/strong> with them. <\/p>\n

Honesty is always the best policy.<\/h2>\n

\nYou’d be amazed how great it works, and how it benefits you<\/em>. <\/p>\n

\nAnd if I hear one more person come into the store and say “I picked my ring up from repair and you gave it to me with a stone missing…<\/strong>“…<\/p>\n

\nI’m going to take a deep breath, count to ten, and figure out how to turn an ugly situation into a positive one.<\/strong><\/p>\n

\nAnd that’s NO LIE!<\/strong><\/p>\n

\/RANT<\/h2>\n","protected":false},"excerpt":{"rendered":"

RANT\/ All we hear everyday is how no one trusts the jewelers. Jewelers Lie! They scam. Jewelers rip people off. Sound familiar? So I wanted to take a moment and turn the tables for a [Read More…]<\/a><\/p>\n<\/div>","protected":false},"author":2,"featured_media":7736,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-7735","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-jewelry"],"_links":{"self":[{"href":"https:\/\/www.jewelry-secrets.com\/Blog\/wp-json\/wp\/v2\/posts\/7735"}],"collection":[{"href":"https:\/\/www.jewelry-secrets.com\/Blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jewelry-secrets.com\/Blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jewelry-secrets.com\/Blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jewelry-secrets.com\/Blog\/wp-json\/wp\/v2\/comments?post=7735"}],"version-history":[{"count":0,"href":"https:\/\/www.jewelry-secrets.com\/Blog\/wp-json\/wp\/v2\/posts\/7735\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.jewelry-secrets.com\/Blog\/wp-json\/wp\/v2\/media\/7736"}],"wp:attachment":[{"href":"https:\/\/www.jewelry-secrets.com\/Blog\/wp-json\/wp\/v2\/media?parent=7735"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jewelry-secrets.com\/Blog\/wp-json\/wp\/v2\/categories?post=7735"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jewelry-secrets.com\/Blog\/wp-json\/wp\/v2\/tags?post=7735"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}