Learn How To Use Watch Tools



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Watch Company Repair Centers

You know that little Instruction Booklet you got when you Purchased your new Watch?

Have you ever looked at it?

The booklet is usually Generic Instructions that’s good for all of the Companies Basic Watches. It gives directions on how to Operate the Watch, Set the Time, Date, and any other mechanism that the Watch may have (Stop Watch, Alarm…).

This Manual is probably in a couple of different languages as well, in case English isn’t your cup of tea.

Like my Tag Heuer Watch for Example. Along with the Padded Case and Box, I received the Instructions & Guarantee Card, and the Precious Stones Certificate Card as such…

Tag Heuer Watch

The Instructions show you how to Set the Time and Date, like this…

Tag Heuer Watch Instructions

And then we get to the good stuff…


Tag Heuer’s Limited Warranty for my Watch is below. Also note that I purchased this Watch about 8 or 9 years ago…

Tag Heuer Limited Warranty Booklet

All Watch Booklets like this, no matter what Watch you buy, or where you buy it, should come with Warranty Information. Most people don’t realize this, but if you flip through the Instructions, you’ll see what the Watch Company or Manufacturer covers and what they don’t.

Anything you may need done to your Watch is just either a Phone Call away, or, as in Tag Heuer’s case, they’ll give you an Address to their nearest Repair Center that you can send your Watch to. Many large Watch Companies have multiple locations and service centers all across the United States.

What’s Required

Some of these companies require you to send in a copy of your receipt, along with the Warranty Card or Slip (fully filled out), the Serial Number, and of course the Watch (Insured no doubt!).

Some may even require a Return Authorization (RA) Number. So read the Instructions well and see what they want from you BEFORE you hand over your Watch.


If you open the back of the Watch, to replace a Battery (or have a Jeweler replace the Battery or Cell), this will normally VOID the Warranty, and the Repair Center will not fix your Watch for FREE!

They all pretty much want to be the only ones to work on your Watch until the Limited Warranty is finished. Just a word of Warning!

What Repair Centers Do

Repair Centers will look at your Watch, determine what’s wrong with it, and either go ahead and fix it under Warranty, or contact you back with the repair details and the price.

Some Repairs are not under Warranty, and if you want your Watch fixed, you must pay the price. The price is never negotiable!

Most Companies give the Movement of the Watch (the Guts) a One Year or Two Year Limited Warranty (Limited because the Warranty runs out).

Do note that this usually only covers the Movement under normal wear and tear. If you abuse your Watch, Step on it, Bang it up, Crack the Glass or Seal, or get the insides wet (so they rust), chances are, the Warranty will be VOID and none of the repairs will be covered.

You really can’t blame them either!

Also note that most Watch Warranties only cover the Movement and NOT the Case, Crystal or Watch Links.

So if your Band Breaks, or you Run it over with the Car, you’re on your own!

And depending on the type of the Watch, some Repairs could get Very, Very Pricey!

Sometimes they get so expensive to repair, that it’s cheaper just to buy a new Watch!

“We’re Unable to Fix your Watch!”

Now if your Watch is still covered under the Manufacturer’s Warranty, and for some reason they are unable to fit it… (Say that particular Watch is Discontinued, or the parts are not available anymore), if they can’t Repair it, they will usually offer to Replace your Watch with a Similar Style or Similar Priced Watch.

This is normally done at No Charge to you, or if there is one, it’s usually just a Minimal Upgrade Fee.

Some companies will call you with the Estimate, or send you a Postcard with the information listed asking for your Approval or Disapproval for the work.

It’s up to you!

You have to determine if it’s worth the cost, or if you should just dump the Watch and buy a new one.

Some repairs run in the hundreds, and you can certainly buy a lot of new Watches for that price range.

Repair Centers

Now, just in case you don’t have your Warranty Slip or Instruction Booklet, and you don’t know where to send your Watch (Usually the Jewelry Store that sold you the Watch can help you or send it back to the dealer for you, as long as they’re an Authorized Retailer), I’ve gone ahead and put together a huge Watch Company Repair Center list below, that puts all the most popular Watch Brands, Makes and Models with their call center information right here at your fingertips.

Call the Companies for further details, visit their Website, or send your Watch to them (Insure it and Track it). Their Official Website usually goes into more detail on what to do.

Turn Around Time

Turn around time for repairs is NOT FAST though. Usually it takes anywhere from 10 days to 3 weeks just to get the Quote or Estimate back on your Repair. And then, once it’s Approved, it can still take an additional 2-3 weeks to fix it, and that’s saying that they have all the parts on hand and don’t need to special order any.

If you approve the work, have your Credit Card handy, or mail them a Check if they so desire.

If you don’t Approve the Repair, they’ll mail you back your non-working Watch. Sweet!

One more word about Repairs…

Usually the Watch Company will Guarantee their Repairs for a limited time (3 -6 Months, or even a Year). That means if the actual Repair they did happens to Break or Stop running once again, due to the same exact problem, they’ll Repair the Watch at No Cost or Charge to you.

If the Watch needs anything different to fix it, expect to pay!

So if your Watch doesn’t Run, is Broken, Busted, or Rusted… Call the Repair Centers below and get your Watch Ticking!

Because time stops for no one! :)

Additional Watch Links

P.S. Something else you didn’t know you could do… Call them to get additional Links for your Watch. That’s right! If your Watch Band is too Snug and you need to add in a couple more Links, you can contact the companies, and they will probably be able to send you some (just provide them the Model Number and Color of your Watch). Of course, most will charge for these, but where else are you going to get them?

Don’t fret though, some of these manufacturers will send you some links for FREE! It all depends on the Brand, Company and style of Watch you have. Some may limit the number of links you get (say 3 or 4). But it’s better than nothing. :)

Official Watch Repair Centers

Accurist Service Centre
Asher House
Blackburn Road
West Hampstead
Web: http://www.accurist.co.uk/
Web: http://www.arcadia-watches.com/ (website no longer working)

Contact them! Their website says:
We are also able to provide warranty repairs and servicing of watches.
Contact us now to find our more at this page here:

http://www.arcadia-watches.com/contact-us/ (website no longer working)

Alpina Watch International S.A.
8 Chemin de la Galaise
CH-1228 Genève
Tel: +00 41 22 860 87 40
Fax: +00 41 22 860 04 64
Web: http://www.alpina-watches.com/
Baume & Mercier Service Center (BMSC)
15100 Trinity Boulevard, Suite 300
Fort Worth, Texas, 76155, U.S.A.
Phone: 1 (800)-MERCIER
Fax: (817) 785-2572
Web: http://www.baume-et-mercier.com/en-us/customer-service/repair-centers
Centre De Maintenance Officiel:

Breitling USA
Hangar 7, 206 Danbury Rd.
Wilton, CT, 06897, U.S.A.
Tel +1 203-762-1180
Fax +1 203-762-1178

J.D. Watchworks
210 Post Street, Suite 506
San Francisco, CA, 94108, U.S.A.
Tel +1 415 397 0310
Fax : +1 415 397 0601

Swiss Watch Service
1111 Kane Concourse, Suite 500
Bay Harbor Islands, FL, 33154, U.S.A.
Tel +1 305 867 8333
Fax : +1 305 867 8444

Swiss Watch Repair
60 East 42nd Street, Suite 2328
New York, NY, 10165, U.S.A.
Tel +1 212 949 6522
Fax : +1 212-949-6522

Horological Services
146 West Philadelphia Ave.
Boyertown, PA, 19512, U.S.A.
Tel +1 610 367 7337
Fax : +1 610 367 7342

Web: http://www.breitling.com/en/service/index.php?idIndex=87346

Honolulu Time Service
1311 Kapiolani Blvd.
Honolulu, HI 96814, U.S.A.

M & G Jewelers
10823 Edison Court
Rancho Cucamonga, CA 91730, U.S.A.

Service Department
26-15 Brooklyn-Queens Expy
Woodside, NY 11377, U.S.A.

Facebook: http://www.facebook.com/Bulova
Web: http://www.bulova.com/en-US

Contact Cartier Customer Service Center for Information and Warranties:

Tel: 1-800-227-8437

Web: http://www.cartier.us/services/client-services/warranty/warranty-watches/limited-warranty-usa-canada-1471

Track your Repairs:
Web: https://secure.www.cartier.us/myaccount_repairs_track

The Time Machine
2335 Honolulu Avenue, Suite B
Montrose, CA, 91020, U.S.A.
Phone: 818-249-6007
Fax: 818-249-9412
Web: http://www.casio-usa.com/support/authorizedservice/
Hurley Roberts Service Co.
6990-C Peachtree Industrial Blvd.
Norcross, GA 30071, U.S.A.
Tel: 770-263-8669 / 800-896-8669
Web: www.hurleyrobertsservice.com
E-mail: customerservice@hurleyrobertsservice.com

Citizen Service Agency
Eastside Atrium
800 E. Campbell Road, Suite 371
Richardson, TX, 75081, U.S.A.
Tel: 214-742-6026
Web: www.citizenwatchserv.com
E-mail: service@citizenwatchserv.com

Go to Citizen Customer Service for more info:
Web: http://www.citizenwatch.com/en-us/support/service/

MGI Moonachie
Movado Group Inc.
109 State Street
Moonachie, NJ, 07074, U.S.A.
Tel: + 1 800 547 4073
Fax: + 1 201 518 7320
E-mail: customercare-us@mgiluxury.com
Web: http://www.concord.ch/servicelocator/index.php
Metro Service Center
10615 Sanden Drive
Dallas, TX, 75238, U.S.A.

Watch Repair Form: http://www.fossil.com/attachments/en_US/watch_repair_form.pdf
Web: http://www.fossil.com/Customer Care Warranty Repairs

55 Metro Way, Suite 1
Secaucus, NJ, 07094, U.S.A.
Tel: 877-839-5224
Fax: 201-558-5099
Web: www.sguscustomerservice.com

5301 Blue Lagoon Drive, Suite 610
Miami, FL, 33126, U.S.A.
Tel: 877-839-5224
Fax: 305-264-1405
Web: www.sguscustomerservice.com

600 Corporate Pointe, Suite 110
Culver City, CA, 90230, U.S.A.
Tel: 877-839-5224
Fax: 310-820-3594
Web: www.sguscustomerservice.com

Web: http://www.hamiltonwatch.com/customer-service

TG Service Center
P.O. Box 2740
Little Rock, AR, 72203, U.S.A.
Web: http://www.timex.com/info/repairs
Invicta Service Center
1 Invicta Way (3069 Taft St.)
Hollywood, Florida, 33021, U.S.A.

Web: http://invictawatch.com/

All In Time, Inc.
7948 Oxford Ave.
Philadelphia, PA, 19111, U.S.A.
Tel: 215-992-6823
E-Mail: allintimeinc@hotmail.com
Web: http://www.julesjurgensen.com/
SG Customer Service
55 Metro Way, Suite #1
Secaucus, NJ 07094-1905, U.S.A.
Phone : 800-897-9477
Fax : 201-558-5099
E-mail : sgcst@swatchgroup.com
Web: http://www.longines.com/customer-services/north-america/us
Saltzman’s Watches & More Inc. (SP)

1024 Reservoir Ave.
Cranston, RI, 02910, U.S.A.
Tel: +1 401-946-0920
Fax: +1 401-946-1380
Web: http://local.luminox.com/Support/Store Locator
MBNA Attn: Service
15100 Trinity Blvd. Suite 300
Fortworth, TX, 76155, U.S.A.
Tel: 800-995-4810
Web: http://www.montblanc.com/en-US/Flash/Default.aspx/#/customer-service
MGI – Movado Service Center
109 State Street
Moonachie, NJ 07074, U.S.A.
Tel: 800-810-2311
Web: http://www.movado.com/customer-service/repairs
The Swatch Group US Inc.
600 Corporate Pointe, Suite 110
Culver City, CA, 90230, U.S.A.
Tel: +1-877-839-5224
Fax: +1-310-820-3594

OMEGA Repair Center
5301 Blue Lagoon Drive, Suite 610
Miami, FL, 33126, U.S.A.
Tel: +1-877-839-5224
Fax: +1-305-264-1405

OMEGA Repair Center
55 Metro Way, Suite # 1
Secaucus NJ, 07094, U.S.A.
Tel: +1-877-839-5224
Fax: +1-201-558-5099

OMEGA Boutique
711 Fifth Avenue
New York, NY, 10022, U.S.A.
Tel: +1-212-207-3333
Fax: +1-212-207-3736

OMEGA Boutique
Fairmont Olympic Hotel
411 University Street
Seattle, WA, 98101, U.S.A.
Tel: +1-206-442-9300
Fax: +1-206-442-0505

Web: http://www.omegawatches.com/customer-service

The Henri Stern Watch Agency, Inc.
45 Rockefeller Plaza, Suite 401
New York, NY, 10111, U.S.A.
Web: http://www.patek.com/contents/default/en/servicecenters.html
Piaget Boutique
730 5th Avenue
10019 New York, NY, 10019, U.S.A.

Tel: (1) 212-246-5555
Fax: (1) 212-246-1933
E-mail: newyork.boutique@piaget.com

Tourneau Time Machine
12 East 57th Street
New York, NY, 10022, U.S.A.
Tel: (1) 212-758-7300

Fax: (1) 212-838-3535

894 Sixth Avenue
New York, NY, 10001, U.S.A.
Tel: (1) 212-889-6410
Fax: (1) 212-889-2120

Waldorf Astoria Hotel
301 Park Avenue
New York, NY, 10022, U.S.A.
Tel: (1) 212-751-9824
Fax: (1) 212-308-5750

Web: http://www.piaget.com/boutiques

SEIKO Corporation of America – Service Center
1111 Macarthur Blvd.
Mahwah, NJ 07430, U.S.A.
Tel: 201-529-3316
Fax: 201-529-7190
E-mail: custserv@seikousa.com
Web: http://pulsarwatchesusa.com/
600 Corporate Pointe, Suite 110
Culver City, CA, 90230, U.S.A.
Tel: +1 877 839 5224

5301 Blue Lagoon Drive, Suite 610
Miami, FL, 33126, U.S.A.
Tel: +1 877 839 5224

55 Metro Way, Suite 1
Secaucus, NJ, 07094-1905, U.S.A.
Tel: +1 877 839 5224

Web: http://www.rado.com/en/service-centre.html

RW USA Corp.
635 Madison Ave.
New York, NY, 10022, U.S.A.
Tel: 1-212-355-3450
Fax: 1-212-308-4614
E-mail: customerservice@raymond-weil.us
Web: http://www.raymond-weil.com/EN/Swiss-Watch-Company/Customer-Care.html
Rolex Watch U.S.A. Inc.
665 Fifth Avenue
New York, NY, 10022, U.S.A.
Tel: +1-212-758-7700
Fax: +1-212-980-2166

Rolex Building
2651 North Harwood
Dallas, TX, 75201, U.S.A.
Tel: +1-214-871-0500
Fax: +1-214-871-2767

Rolex Watch Service Center
9420 Wilshire Boulevard
Beverly Hills, CA, 90212, U.S.A.
Tel: +1-310-271-6200
Fax: +1-310-271-6250

Web: http://www.rolex.com/en#/Store Locator

Universal Watch Repair
177 South Old Woodward Ave.
Birmingham, MI, 48009, U.S.A.
Tel: (248) 723-5400
Email audrey@universalwatch.net

J&J Watch Repair
900 Walt Whitman Rd. Suite LL 14
MELVILLE, NY, 11747, U.S.A.
Tel: (631) 425-6309
E-mail: info@jjwatchrepair.com

Web: http://www.watchservicecenter.it/

SEIKO Corporation of America – Service Center
1111 Macarthur Boulevard
Mahwah, NJ 07430, U.S.A.
Tel: 201-529-3316
Fax: 201-529-4525
E-mail: custserv@seikousa.com
Web: http://www.seikousa.com/
For Customer Service, Contact:
Tel: 630-761-1106
Fax: 630-761-1107
Toll Free: 888-744-6277
Web: http://www.sigmasport.com/us/service_center/service_kontakt/
Swatch Ltd.
Jakob-Stämpflistrasse 94
CH-2500 Biel 4 Switzerland
Tel: +41 (32) 343 95 80
Fax: +41 (32) 343 95 81
Web: http://www.swatch.com/zz_en/services/contact.html
Montres Charmex SA
PO Box CH-4416
Bubendorf / Switzerland
Web: http://www.swiss-military.info/faq.php?faqsection=repairs
Pro-time Service
Subsidiary of LVMH Watches & Jewelry USA (Inc)
966 So. Springfield Ave.
Springfield, NJ, 07081, U.S.A.
Web: http://us.tagheuer.com/en/customer-service
TG Service Center
P.O. Box 2740
Little Rock, AR, 72203, U.S.A.
Web: http://www.timex.com/info/repairs
600 Corporate Pointe, Suite 110
Culver City, CA, 90230, U.S.A.
Tel: 877-839-5224
Fax: 310-820-3594
E-Mail: sgcst@swatchgroup.com

Swatch Group Customer Service
5301 Blue Lagoon Drive, Suite 610
Miami, FL, 33126, U.S.A.
E-Mail: sgcst@swatchgroup.com

The Swatch Group (U.S.) Inc.
Division Tissot Customer Service
55 Metro Way, Suite 1
Secaucus, NJ, 07094, U.S.A.
Tel: 1-877-839-5224
Fax: 1-201-558-5095
E-Mail: sgcst@swatchgroup.com

Web: http://support.tissot.ch/?mod_repair

Swiss Service Center Inc.
17 1/2 Calendar Ct.
LaGrange, IL, 60525, U.S.A.
Tel: 708-482-0610
Fax: 708-482-1084

Mt. Washington Jewelers
2107 Beechmont Ave.
Cincinnati, OH, 45230, U.S.A.
Tel: 513-231-8735
Fax: 513-231-9758

Palmers Jewelry
101 East Sycamore Street
Kokomo, IN, 46901, U.S.A.
Tel: 1-800-207-1251
E-Mail: Service@PalmersJewelry.com

Matheu’s Watch Repair
9315 Dorchester St. Unit 106
Highlands Ranch, CO, 80129, U.S.A.
Tel: 303-471-TIME(8463)
Fax: 888-340-9744
E-Mail: service@matheusfinewatches.com

Matheu’s Watch Repair #2
324 S Main Street
Breckenridge, CO, 80424, U.S.A.
Tel: 970-453-8800
Fax: 800-909-5693

Web: http://www.victorinox.com/us/content/authorized_repair_center

Wenger NA
15 Corporate Drive
Orangeburg, NY, 10962, U.S.A.
Web: http://www.wengerna.com/swiss-watches-overview

Recommended Jewelry Supplies:

Ultrasonic Jewelry Cleaner Jewelry Steam Cleaner Complete Jewelry Cleaner Kit Diamond Dazzle Stick
Gold Silver Jewelry Polishing Cloths Jewelry Making Supplies Kit Gold Acid Test Kit Watch Tool Repair Kit
Ring Adjusters EMT Emergency Ring Cutter 10x Jewelers Loupe Jewelers Microscope

Recommended Jewelry Supplies:

Ultrasonic Jewelry Cleaner Jewelry Steam Cleaner
Complete Jewelry Cleaner Kit Diamond Dazzle Stick
Gold Silver Jewelry Polishing Cloths Jewelry Making Supplies Kit
Gold Acid Test Kit Watch Tool Repair Kit
Ring Adjusters EMT Emergency Ring Cutter
10x Jewelers Loupe Jewelers Microscope

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