JEWELRY STORE’S RETURN POLICIES

LEADING JEWELERS OFFICIAL RETURN POLICIES

Posted on September 3, 2015 by Richard Scott

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Jewelers Jewelry Store's Return Policies

Want to Return it?

There are Many Reasons why someone would Want to Return Jewelry (Whether it be an Engagement Ring, Bracelet, Watch, or some other Kind of Bling)…

The Item could be Mis-Represented (Not being the Quality they Said it was), it could be a Gift that you would Never Wear, it could be Post Earrings and you don’t have Pierced Ears.

If it’s a Ring, maybe she doesn’t like the Style, Metal Choice, or Shape of Stone. Or Maybe, she just said “NO!”

No matter, the Point is…

You WANT to RETURN it!

It Sounds like a Simple Enough Task, but there are Many Reasons why a Jeweler or Jewelry Store would Refuse that Request.

Reasons Like:

It’s Past the Return Date
You Can’t Return Sale Items
You Don’t Have the Original Receipt
The Item was Special Ordered, or Custom Designed
The Item was Sized
The Item was Engraved

So you see, you may WANT to RETURN it and get your Money Back, but often you are left Holding the Ring!

Read their Return Policy FIRST!

Before you Buy, it’s Wise to Read the Store’s Return Policy First. Just to know what you’re in for. Some Places Allow 60 Days for a Full Refund, others 30 Days, some just 7 Days, and still Others may have NO Return Policy (Only Exchange). Plus some may even Charge a Restocking Fee! It may not be a 100% Money Back Guarantee! Would you have know?

You MUST Read the Policy to Find out

To know if your Item “Qualifies” as a Doable Return, READ the Policies Below.

I’ve listed some of the Biggest Nationwide Jeweler’s Return Policies (as of this Date: 09-03-2015), as well as some Huge Online Stores like James Allen, Blue Nile (Top Two Leaders of Loose Diamonds Online), Etsy, Ebay, or Amazon.

So whether it’s Kay Jewelers, Zales, Helzberg Diamonds, Fred Meyer Jewelers, Tiffanys, or Pandora, their Official Return Policies are HERE: (Taken Directly from their Website)

Enjoy! :)

Kay Jewelers

Kay Jewelers Return Policy

Easy Returns

As a company that values its customers, we strive to provide you with an experience that makes you feel confident in your purchase and use of our products and services. We hope your selection brings you many years of enjoyment.

Our Return/Refund Policy

If for any reason you are not satisfied with your purchase, you may return it within 60 days to any Kay Jewelers location or kay.com. You may also exchange it within 90 days of purchase at any Kay Jewelers .*

Watches in original condition (unworn and unaltered) and accompanied by the original packaging, instructions, and warranty documents, may be returned or exchanged within 30 days at any Kay Jewelers or returned to kay.com.*

Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.

*Exchanges are not accepted at kay.com

Kay.com purchases shipped to a store may only be returned to any Kay Jewelers store location.

If you purchased an item from kay.com and had it shipped directly to you, please follow the instructions on your packing slip (also listed below:)

Indicate the return reason in the Return Reason column on the front of the packing slip next to the line item you are returning.
Include your packing slip and all original documentation with your merchandise (you may want to make a copy of your packing slip for yourself).
Affix the pre-printed return shipping label from the front of your packing slip to the outside of your shipping box.
Affix the return address label from the front of your packing slip to the top left corner of your shipping box.
Please ship your merchandise pre-paid and insured for the full purchase price to the address indicated on your packing slip.

Please Note:

Your packing slip must accompany your return.

All returns are subject to inspection by our Quality Assurance team before a refund is processed.

We will credit your original method of payment excluding delivery charges within 3 weeks of receiving your return

Kay.com is not responsible for merchandise that it does not receive or that is not returned in accordance with these terms.

See the Return Policy HERE:

Zales Jewelers

Zales Return Policy

Return Instructions

Guest Return and Exchange Policy

Zales.com is dedicated to delighting you with your jewelry purchase and our services. If for any reason you are dissatisfied with your purchase, you may return your item based on our Guest Return and Exchange Policy.

Returns and exchanges are permitted within 60 days from the purchase date for jewelry; and within 30 days from the purchase date for watches.

Jewelry must be in good condition with all original certificates and accessories.
Watches must be unworn, unaltered and in original condition to be accepted for return or exchange. All packaging, instructions and warranties, as applicable, must be included with the return or exchange of a watch.

Returns or exchanges not allowed on customized jewelry, special order watches, class rings and engraved items.
Cash refunds are issued to original purchaser with original sales receipt.
Cash refunds over $200 are made by check issued from the corporate office within 21 days.
Charge credits are issued to original purchaser on the account to which the item was charged.
Gift returns with receipt can only be exchanged or converted to a gift card.
All returns without a receipt can only be exchanged or converted to a gift card at current price, minus any current promotional discount.

Zales.com provides you with two easy methods of returning an item:

Returns by Mail

Please note that items purchased at a Zales or Zales Outlet store may NOT be returned by mail to our distribution center.

Here are the basic steps:

If there is damage to an item upon delivery, call our customer service center immediately at 1-800-311-JEWEL (5393) for assistance.
Please read the information on your original packing slip.
Pack the item securely. Use the original package, if possible. Enclose the original or a copy of the packing slip.
If you do not have your original packing slip, please provide us with your name, address, phone number, email address, and order number.
All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
For your protection, we recommend that you use a shipping method that provides insurance and tracking services from providers such as UPS, FedEx, or USPS for your return. Ship the return package to the address indicated on the packing slip:
Z-Mail
901 W. Walnut Hill Lane
Irving, TX 75038-1003
Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our distribution center.
You can expect a refund within 30 days of our receiving your returned product. Refund will be credited to the same form of payment used in your original purchase.

Returns to a Zales or Zales Outlet Retail Store

Please note the following exceptions:

Items purchased through our exclusive Design Your Own program must be returned to the Online Store and cannot be returned in any of our fine jewelry retail locations. A pre-paid UPS Label will be provided upon request.
If you made your purchase using PayPal, Bill-Me-Later, e-Gift Card or the combination of a gift card with a credit card, your items must be returned to the Online Store. If you did not receive a pre-paid UPS label in your package, please contact 1-800-311-JEWEL (5393), and we will provide you with the appropriate label for your return.

Here are the basic steps:

Place the item securely in the original package.
Enclose the original packing slip with the item. If you no longer have the packing slip, bring a copy of your ship confirmation email or online purchase receipt displayed during checkout.
All products must be returned in good condition, in original boxes, and with paperwork (such as watch instruction booklet or diamond certificate) and accessories to ensure a full credit.
Take the package to any Zales or Zales Outlet retail store.
The store associate will process your return. Refund will be credited to the same form of payment in your original purchase. Please allow 30 days for the credit to appear on your billing statement. Please note that your original shipping and handling or other additional costs will not be refunded, unless you received a damage, defective, or incorrect item.

See the Return Policy HERE:

Helzberg Diamonds

Helzberg Diamonds Return Policy

FREE ONLINE RETURNS

Part of our commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege. If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches, in like-new condition). Helzberg Diamonds store locations cannot process jewelry armoire returns. Jewelry armoire purchases must be returned through Helzberg.com via our free online return process.

All sales of pre-owned merchandise, personalized/engraved jewelry and special orders are final (sizing not included).
We cannot be responsible for jewelry handled inappropriately outside of our services.
Shipping charges are non-refundable.

If there is no Helzberg Diamonds store located near you, or you decide you want to return your purchase using FedEx, we will gladly arrange to have your purchase picked up by FedEx- at no cost to you. Just call 1-800-HELZBERG (1-800-435-9237) for instructions.

PayPal: Helzberg Diamonds store locations cannot process PayPal returns. PayPal purchases must be returned through Helzberg.com via our free online return process.

FREE Store Returns

Part of our commitment to a hassle-free shopping experience includes a FREE, simple return and exchange privilege. If, for any reason, you decide to return or exchange your purchase, you have 60 days (*30 days for unworn watches). Simply take your purchase to any Helzberg Diamonds store. To find the location of your nearest store, visit the Store Locator.

All sales of pre-owned merchandise, personalized/engraved jewelry and special orders are final (sizing not included).
We cannot be responsible for jewelry handled inappropriately outside of our services.

FREE Outlet Returns

Part of our commitment to a hassle-free shopping experience includes a simple return. Outlet jewelry exchanges and returns may be made within 30 days of purchase, providing merchandise is in unaltered, as-purchased condition. Watch exchanges and returns may be made within 30 days of purchase, if unworn (refer to Watch Assurance Plan). Returns/exchanges for product purchased at a Helzberg Diamonds Outlet location will only be accepted at Helzberg Diamonds Outlet locations.

See the Return Policy HERE:

Fred Meyer Jewelers

Fred Meyer Jewelers Return Policy

Return & Exchange Policy

You may return any merchandise purchased from FMJ, Inc. DBA FredMeyerJewelers.com within 60 days of when the order was placed. Watches in absolute original condition (unworn) may be returned within 30 days of when the order was placed. Returned merchandise must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).

Please Note: Shipping charges are non-refundable.

Online Return Requests

To process a return request for your on-line purchase, either click the Order Status/Returns link at the bottom of any page or go to the Customer Service page and in the Return section click Return Request Form. On the Order Information page enter the following information in the required fields and click on the Lookup button:

Order Reference Number*
Last Name*
Last 4 digits of the Credit Card Used or PayPal Credit Account ID
5-digit Billing Address Zip Code

Once your order results are showing below, please check the box next to each item that you are planning to return and click the Return button. This will submit your request to our processing department and an automatic response email with instructions on how to process your return will be sent to the email address you used when placing the order.

Order Reference Number is the number you received on the confirmation page after submitting your order. This is also the Purchase Order # on your packing slip without the preceding FMJ (example; if your packing slip states FMJ000000 remove the FMJ and enter 000000).
Last Name should be the last name entered as the “Bill To” when the order was submitted.
Last 4 digits of the Credit Card is the last 4 numbers on your credit/debt card which was used to place the order with. You can find this number on the front and back of your credit card.
PayPal Credit Account ID is the last 4 digits of your PayPal Credit account. Please refer to your billing statement for this number or contact PayPal Credit directly.
5-digit Billing Address Zip Code is the zip code which was entered for the billing address.

Refunds

Refunds will be credited back to the credit card or PayPal Credit account used for the purchase. Please note: an in-store purchase cannot be returned to the on-line store.

Store Refunds/Exchanges

Fred Meyer Jewelers and Littman Jewelers will accept returned merchandise purchased from “FredMeyerJewelers.com” within 60 days of when the order was placed*. To locate the store nearest you, call 1-800-342-6663.

*With the exception of unmounted diamonds and purchases made with the PayPal Credit payment option.

When returning merchandise to one of these stores, you will need to present the packing slip provided with your online purchase.

PayPal Credit Return Policy

All FredMeyerJewelers.com purchases made with a PayPal Credit account must be returned to the on-line store within 60 days of when the order was placed. Watches in absolute original condition (unworn) may be returned within 30 days of when the order was placed. Merchandise must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).

Return requests can be processed on our website, please visit our Customer Service page and in the Return section click Return Request Form.

Unmounted Diamond Return Policy

Unmounted Diamonds purchased online must be returned to the online store within 30 days of when the order was placed. The Unmounted Diamond must be accompanied by the packing slip and the certificate when applicable (replacement fee for the certificate is $200.00).

Return requests can be processed on our website, please see Online Return Requests above for more information on how to process your online return.

See the Return Policy HERE:

Tiffany Jewelers

Tiffany & Co’s Return Policy

Return Policy

Articles are accepted for credit or exchange in the U.S. if returned in saleable condition within 30 days, accompanied by a sales receipt.

Kindly note that Tiffany does not accept exchanges or refunds on any fragrance sale. Tiffany fragrances are delivered in the packaging pictured on our site, not in our signature blue box.

Tiffany & Co. offers complimentary shipping for any item that you’d like to return. Simply visit Tiffany.com/Returns to print out a shipping label. Then drop off your package at the nearest UPS location. You may take your return to any of our retail stores in the U.S. To locate the store nearest you, click here. If you have any questions, please contact Customer Service at 800-843-3269. Representatives are available 8:00AM-10:00PM EST Monday-Friday, 10:00AM-5:00PM EST Saturday and Sunday.

A refund will be made to the purchaser upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.

See the Return Policy HERE:

Pandora

Pandora.Net’s Return Policy

RETURNS & EXCHANGES

How do I return my PANDORA jewellery?

You will need to visit the PANDORA store where the item(s) were purchased in order to receive a refund. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new. Please note that pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-branded retailers and stockists will adhere to their own refund policy. This does not affect your statutory rights.

How do I exchange my PANDORA jewellery?

PANDORA stores are happy to exchange any items purchased from any PANDORA store. A valid proof of purchase must be present within 30 days of purchase and the items must be as new. Any items for exchange without a receipt may, at our discretion, be exchanged at the current price. Pierced earrings including earring pendants are non-returnable for reasons of hygiene and safety. Multi-branded retailers and stockists will adhere to their own exchange policy. This does not affect your statutory rights.

Can I return or exchange PANDORA jewellery purchased using a gift card?

PANDORA stores will return or exchange jewellery purchased using a gift card. A valid proof of purchase must be presented within 30 days of purchase and the items must be as new. The amount refunded will be put back on to a gift card.

I don’t have a receipt. Can I still receive a refund, or exchange my PANDORA jewellery?
A receipt valid within 30 days of purchase must be presented to receive a full refund. We cannot offer a refund or exchange without a valid receipt.

STORE RETURNS AND EXCHANGES – TERMS & CONDITIONS

Subject to the terms of this policy items may be returned for exchange or refund for any reason within 30 days of purchase, provided they are in a saleable condition and accompanied by a valid receipt.

Refunds will only be issued from the store of purchase. Refunds are made by the original payment method to the value of the item printed on the original receipt. The cardholder must be present for Debit/Credit card refunds.

Other than as set out below we are happy to exchange items that have been purchased from any PANDORA Concept Store (being an authorised PANDORA branded store) in the UK and the authorised PANDORA E-Store (estore-uk.pandora.net). However, we do not offer exchanges for items purchased from any other stockists.

If you wish to return items bought within a multi-buy or promotional offer PANDORA will require that you also return any gift item(s) associated with that offer. No refund or credit will be given in respect of any gift so returned. Gift items are not exchangeable and may not be returned separately from the items you purchased to qualify for the gift.

Pierced earrings (including studs and earring pendants) are non-refundable and non-exchangeable for reasons of hygiene and safety, unless faulty.

No refunds or exchanges are offered within the PANDORA Bicester Outlet (except where goods are faulty and not sold to you as faulty).

PANDORA Gift cards cannot be refunded in store for cash*

Please return to your local PANDORA store for any product related queries and retain your original receipt to guarantee the manufacturing warranty on your product. Care and cleaning information for PANDORA products can be found at www.pandora.net

This policy provides you with rights to exchange and refund items which are in addition to your legal rights. Your legal rights, including your rights in respect of products which are not of satisfactory quality, are unaffected by this policy.

See the Return Policy HERE:

James Allen

James Allen’s Return Policy

James Allen Risk-Free Retail

100% Full Refund

We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If you are not 100% satisfied with your purchase, you may return it within 30 days for a full refund or exchange – no questions asked. Many retailers charge a restocking fee for returns; we don’t charge you a cent.

Lifetime Warranty

The lifetime warranty on your jewelry covers services like cleaning, polishing, prong tightening and rhodium plating — all for just a small shipping charge. The lifetime warranty also covers the loss of side diamonds, assuming that the loss was not caused by damage.

However, even with our lifetime warranty, it is important to have your jewelry insured in the event of loss, damage or theft. We trust Jewelers Mutual Insurance Company and its Perfect Circle® Jewelry Insurance. Jewelers Mutual has specialized in jewelry insurance for over a century, and they make insuring your jewelry quick and easy.

Free Shipping

James Allen provides fast, free shipping to all our shipping destinations, regardless of the order amount. In addition to free shipping, you can rest assured knowing that all items are securely packaged and fully insured while in transit to your home or office.

Shipping Methods

U.S orders greater than $500 in value are shipped via FedEx Priority Overnight. International orders over $500 in value are shipped via FedEx International Priority.

U.S. orders under $500 in value are shipped via FedEx Two Day Saver. International orders under $500 in value are shipped via USPS Priority Mail.

Order status and tracking information are available from the JamesAllen.com website here.

Please note: We only ship after your order has been completed and passed quality inspection. Loose diamonds are shipped once they are received and inspected. All other jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of that item.

For your protection, James Allen always:

Insures and registers all items for their full value
Uses only FedEx services for all domestic orders, in order to deliver high value packages in the fastest and safest manner. For international orders under $500, James Allen ships via USPS (United States Postal Service).
Requires that all deliveries be made to a physical business or home address
Disallows delivery to P.O Box addresses
Requires an adult to sign for the package
Allows for an alternative shipping address

At the time your order is placed, we will collect your billing and shipping information. For your own protection we suggest that any credit card order be shipped to a valid address on file with the credit card company, although alternate addresses are acceptable. We can also arrange to have your package shipped to a local FedEx station for pick-up. You may call our offices at any time for assistance locating the nearest FedEx facility.

International Shipping

JamesAllen.com offers free shipping and insurance to all our shipping destinations. International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties. Military personnel located overseas may also have their packages shipped to an APO or FPO location free of charge. Please keep in mind, however, that APO/FPO shipments are done through the US Postal Service and can take up to three weeks to arrive.

Free Returns

If, for any reason, you are not completely satisfied with your order, you may return it within the first 30 days of shipment for a full refund or exchange – we even pay for the return shipping. Free returns only apply to U.S customers and are limited to three per customer. To return an item, simply follow the return procedures listed below:

Contact our Customer Service department at 1-877-826-9866.
Advise the representative that you wish to return your order.
Within one business day of your phone call we will email you a pre-paid, fully insured FedEx 2-Day label, along with instructions on how to safely and securely package your items.
Take your order and the label to the nearest FedEx location and simply mail it back to us. If you need packaging materials, FedEx will assist you.
Your order should arrive in our office within two business days (excluding weekends and holidays).
All refunds will be processed within two weeks, in the form of the original purchase method. Bank wires will be refunded via company check.

Additional Terms & Conditions

Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, or packages that are improperly packaged or uninsured will be refused receipt.

Returned merchandise must be undamaged and in “new and unused condition” to be deemed acceptable for refund or exchange. Items showing obvious signs of wear or alteration by a jeweler other than James Allen will not be accepted .

Loose diamonds must also be accompanied by the original laboratory grading report or a $150 charge will be assessed to replace the certificate.

Since we cannot resize eternity bands and tension rings, they need to be completely re-crafted. So it is very important that you order the correct size at the time of purchase. If you need help determining a ring size, use our handy ring sizer or contact us.

International returns are not subject to our free return policy, and special orders are not returnable.

See the Return Policy HERE:

Blue Nile

Blue Nile’s Return Policy

30-Day Money Back Guarantee

Our 30-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund.

Frequently Asked Questions

How do I return my order?
Are there items that cannot be returned?
Can I return or resize an engraved ring?
How long does it take for a credit to process?
Who pays for return shipping?

Our Return Policy

Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization.You will only pay for return shipping and insurance fees.To receive a return authorization on orders shipped within the United States follow the steps outlined below.

Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.

To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.

If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1 800-242-2728. Please retain all packing materials unless instructed otherwise by Blue Nile. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Blue Nile will not be responsible for lost or damaged returned shipments.

Single Jewelry Items $500 or Less:

Individual items of $500* or less being returned for refund can be set up online in just 4 simple steps. Request a Return Merchandise Authorization code and if you’d like, use our convenient pre-paid FedEx Ground® return shipping label for only $9.00 (deducted from your refund). It’s that easy!

*Online Returns do not apply to the following items:

International returns.
Non-USD currencies.
Item(s) shipped over 30 days ago.
Individual purchases over $500.
Exchanges, repairs, or resizing.
Items that became damaged or defective after delivery.
Engraved items (rings excluded).

Single Jewelry Items $500 or More:

Please call a Blue Nile Diamond and Jewelry Consultant at 1 800-242-2728, 24 hours a day, 7 days a week for individual items over $500, and items for exchange, repair, resize, or to report damage or defect. These cannot be set up online and require assistance. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.

Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you’ll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than Blue Nile), or damaged cannot be accepted for return. Please allow another 7 – 10 days after processing for your bank to post credit against your account.

Non-Refundable Items

Engraved jewelry items other than rings may not be returned. Diamonds purchased as part of our Blue Nile Diamond Upgrade Program May not be returned for credit. All Blue Nile engraved rings may be returned for credit, however engraving fees are non-refundable. Removal of Blue Nile engraving from any exchanged or resized ring is free with no additional engraving fee. Special orders are final sale and are not eligible for return. Returns without a Blue Nile return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.

International Returns

Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, UPS and Canada Post). Blue Nile reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred G4SI insured FedEx carrier.

For orders shipping to China, the 30 day period begins on the date you receive your order. The 20% reservation fee is non-refundable.

How To Prepare A Return Or Exchange

To return a diamond or jewelry item to Blue Nile, follow the below process:

For all returns call 1 800-242-2728 and you will be given a Return Authorisation Code. For all returns, write this code on the return sticker found at the bottom of your original invoice. Place the sticker on the outside of the box you are returning.
Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$250 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write Blue Nile anywhere on the outside of the box.

Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles. For your convenience and at your discretion, insurance can be purchased through Group 4 Securicor International (G4SI) at a discounted rate. Insurance can be purchased directly from G4SI via an online application should you select this option: www.g4si.com/bluenilerepair.

PayPal Returns

PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.

Shipping Charges

Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Blue Nile will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.

If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.

After Your Return Is Received By Blue Nile

Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorisation code, or include Diamond Grading Report(s) can delay receiving your return.

Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.

If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. You can track the status of your return online here. Thank you for shopping at Blue Nile, LLC. If you have any questions about your return, please call a Blue Nile Diamond & Jewelry Consultant at 1 888-565-7641.

Credits To Your Charge Card

Credit card purchases, Blue Nile Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Blue Nile has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of US$1000 or greater using a bank wire,and are an International customer, your refund will take approximately 3 weeks from the date of the return’s receipt. For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.

Sale Price Adjustments

Sale price adjustments must be made within 7 days of the original ship date unless otherwise specified. Price adjustments will be provided as store credit.

Cancel Or Change An Order

If you would like to change or cancel an order please call a Blue Nile Diamond and Jewelry Consultant at 1 800 425 022. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

See the Return Policy HERE:

Amazon

Amazon’s Return Policies

Amazon.com Return Policy

Items shipped from Amazon.com, including Warehouse Deals, can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Seller Return Policy

When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return will be sent back to the seller instead of Amazon.com. While most sellers offer a returns policy equivalent to Amazon.com’s, some seller returns policies may vary. You can view the Seller’s return policy before you purchase an item by viewing the Returns and Refunds Policy section of the Seller’s profile page. Once you’ve ordered, you can select your order in the Online Returns Center, to view the seller’s return policy. Third party sellers must either provide a return address within the United States or pay for return shipping to an international address. If a seller does not provide a return address in the United States or free return shipping to an international address, you may file an A-to-z Guarantee claim to seek help with your return. If the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Items valued at over $75 must be returned to the seller with a trackable shipping service. For items below $75, we suggest USPS delivery confirmation service. If a package doesn’t arrive and you don’t use a trackable method to return or if you refuse the shipment as a method of return, we may not be able to cover you under the A-to-Z Guarantee.

Note: If the seller’s listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page.

Automotive Items

If you have purchased an automotive item shipped from and sold by Amazon.com that is defective and is covered by a manufacturer’s published warranty, Amazon will either replace the item or refund the cost of the item for the life of the published warranty.

Baby Items

Baby items (excluding clothing sizes 0-24 months) can be returned within 90 days of receipt of shipment. Note: Breast pumps must be returned unused in their original condition with the factory seal and packaging intact.

Baby products fulfilled by Amazon qualify for free return shipping. The product is eligible for free return shipping if the item detail page includes “Free Returns” messaging. If your return is not a result of an Amazon error, we will not refund the original shipping fees.

Cell Phones with Service

For return policies for Amazon Wireless 2-year contacts or AT&T Next plans, see About Our Return Policy.

Collectibles (sports & entertainment)

Collectible items with a value of $75 or more should be returned using a trackable method. Items with a value more than $500, must also be insured.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Before shipping a return, photograph the item for your records.

Collectible Coins

You must contact the third-party seller within 14 days of receipt to request return information. Your return must then be postmarked within 30 days of the date you received the item.
Items with a value of $75 or more should be returned using a trackable shipping method.
Before shipping a return, photograph the item for your records.
Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation.
Returns without the original packaging and documentation will be rejected.
Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return.

Computers (laptops & desktops)

New desktop, laptops or tablets (excluding Kindle E-readers and Fires) purchased from Amazon.com that are “dead on arrival,” arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase.
Amazon.com may test “dead on arrival” returns and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product.
Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.
New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor.
For information about returns policies specific to Kindle or Kindle Digital items, go to Kindle Return Policies.

Fine Art

Fine Art items with a value of $75 or more must be returned using a trackable shipping method. Items with a value more than $500 must also be insured.
All product packaging (boxes, etc.) and certificates of authenticity and appraisal must be returned with the item.
Any Fine Art item returned without original documentation will be rejected.
Any Fine Art items that have been damaged, or otherwise altered after delivery, won’t be accepted for return.
Before sending a Fine Art return, photograph the item for your records.

Games and Software Downloads (Kindle & Digital)

Games and software downloads are not returnable after purchase.
For information about returns policies specific to Kindle or Kindle Digital items, go to Kindle Return Policies.

Gift Cards

Gift Cards are not returnable after purchase (except as required by law).
For more information about Gift Card limitations, see Amazon.com Gift Card Terms & Conditions

Hazardous Materials

Hazardous materials, including flammable liquids or gases are not returnable to Amazon.
Contact the manufacturer directly for service, warranty, return, and refund information.

Jewelry & Watches

Jewelry and watch items with a value of $75 or more should be returned using a trackable shipping method.
All product packaging (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
Any items returned without original documentation will be rejected.
Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

Live Plants or Insects

Fresh flowers, live indoor plants or insects are not returnable to Amazon, but may be refundable.

Grocery and Wine

Grocery items (including Prime Pantry items) and wine are not returnable to Amazon but may be refunded.
While most wine is not returnable, contact the seller to learn more about their return policy.

Pre-Paid Phone or Game Cards

Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc) are not returnable to Amazon.

Televisions

Returns for televisions shipped without Enhanced Delivery should be in new and unopened condition.
To return a television shipped with Enhanced Delivery, the item should be in like-new condition. When the carrier comes to pick up the television, they will bring their own packaging materials. For more information on Enhanced Delivery, please see About Free Enhanced Delivery.

Amazon Elements

We designed Amazon Elements to exceed your expectations, and we’re proud to stand behind every product. If you’re not completely satisfied, we’ll give you a full refund up to 365 days after you receive the product.

Wedding Registry Items

Items fulfilled by Amazon and purchased from your wedding registry can be returned within 180 days of delivery. If you’re returning the item within 30 days of delivery, please visit our Online Returns Center. If you’re returning the item after 30 days, please contact us so we can assist you with your request.

See the Return Policy HERE:

eBay

Ebay’s Return Policy

Returning an item

You can return some items you purchased on eBay, depending on the seller’s return policy. If you used same day delivery or free in-store pickup when you purchased your item and the seller accepts returns, return the item directly to the store where you purchased it.

Here’s what to expect when you need to return an item.

Return an item

Before you request a return, check the seller’s return policy in the listing for the seller’s return period and other information.

Some sellers are enrolled in eBay hassle-free returns, our automated return process. Other sellers have their own process for handling returns. Depending on the item and the seller, you may have different return options.

To return an item for a refund or replacement:

Find the item in My eBay and select Return this item from the More actions drop-down menu.
Select the reason for the return. Depending on the seller’s return preferences, we may put you in touch with the seller directly.
If photos of the item would be helpful for documenting the condition of the item you bought and received, you can upload photos. Both eBay Customer Service and the seller can see them. You can upload as many as 10 photos (PNG, JPEG, BMP, or GIF; max size 5MB). You can add photos until the return process is closed. Uploaded photos can be removed only by contacting Customer Service.
If the seller uses eBay hassle-free returns or chooses to use an eBay-generated shipping label, we provide you with a return shipping label and packing slip. If a shipping label isn’t available for the item, we ask you to contact the seller about alternative shipping arrangements. The seller may also provide you their own shipping label.
Pack the item carefully. Include the packing slip, apply the shipping label, and send the item back to the seller. You must return the item within 5 business days of requesting the return. It’s a good practice to include tracking information when returning an item.
If an eBay-generated shipping label is used, you can track the status of the returned item in the Purchase history section of My eBay. Find the returned item and click View return details from the More actions drop-down menu.
The seller refunds you within 6 business days of receiving the returned item. If you’re requesting a replacement item and the seller uses hassle-free returns, the seller ships it to you within 5 business days of the date you request a return.

Item eligibility for eBay hassle-free returns

If the seller uses eBay hassle-free returns, we automatically guide you to use this process to return an item if:

The seller listed the item on eBay.com
You want a full refund or replacement item, not a partial refund or exchange.
You paid for the item with PayPal
Both the seller’s return address and your address are in the US.
The seller listed the item in a category covered by the eBay Money Back Guarantee.
You haven’t already asked us to step in and help with the transaction under the eBay Money Back Guarantee, opened a PayPal Purchase Protection case, or requested a chargeback on the credit card associated with your PayPal account.
We haven’t suspended you from using eBay hassle-free returns

Things to keep in mind:

Request a return by the time specified in the Return policy section of the listing.
If we ask you to contact the seller, work with the seller directly and follow their return instructions.
Otherwise, you’re issued a return shipping label and packing slip. Then:

Ship the item back to the seller within 5 business days of requesting the return when returning an item for a refund.
Ship the item back to the seller within 5 business days of requesting the return when returning an item for a replacement. If you haven’t sent the item back after 30 days, you’re charged for the second item.

Return the item in the same condition as you received it. See the item condition policy for returns for more information.
If you’re returning an item because it didn’t match the listing description, the eBay Money Back Guarantee may be able to help. Learn more about the eBay Money Back Guarantee.

Returning an item if the seller doesn’t use eBay hassle-free returns

If the seller doesn’t use eBay hassle-free returns, you can still start a return request in My eBay.

After you submit a return request, the seller works with you to make sure the item is returned safely.

Return shipping charges

Either you or the seller is responsible for return shipping charges, depending on the seller’s return policy and the reason for the return. In most cases, sellers require that buyers pay for return shipping, but some sellers offer free return shipping—check the Return policy section of the listing. If you’re returning an item because it isn’t as described in the listing, the seller is responsible for return shipping charges, regardless of the seller’s return policy.

When you’re responsible for return shipping charges, we charge your PayPal account if you ship the item using our shipping label. We may ask you to accept a billing agreement to authorize payment for these kinds of charges.

When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you must work with the seller to agree on the shipping service and cost before returning the item.

Return shipping charges when using eBay shipping labels

Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the item’s cost, package weight, and delivery time.

In some instances, return shipping charges may not be based on the actual weight of the package, but are an estimate. These charges are based on rates eBay negotiated with the USPS and are typically less than what you would pay at the post office for the same item.

Refunds

Most refunds are automatically adjusted for any applicable restocking fees or shipping charges.

When the item isn’t as described:

If you return an item because it’s not as described in the listing, arrives damaged, or is missing parts, then your refund is:

Total purchase price + plus original shipping = total refund

In these situations, the seller can’t charge a restocking fee and the seller pays the return shipping charges.

All other returns:

If you return an item for any other reason, including changing your mind about a purchase, the seller can keep any restocking fee specified in the listing Return policy.

In these situations, your original shipping charge usually isn’t refunded. Check the listing Return policy for specifics on shipping charges. You may also have to pay the return shipping charges.

For this type of return, your refund is usually the total purchase price, including item cost, sales tax, and other charges, less:

Original shipping (unless specified otherwise in the listing Return policy)
Restocking fee (if specified in the listing Return policy)
Return shipping (if specified in the listing Return policy)

When to ask us to step in and help

Most returns and refunds go smoothly, but if a seller doesn’t issue you a refund, you can ask us to step in and help. Depending on the seller’s return method, timelines may differ. We guide you to the correct timing as part of your return request in My eBay, but for reference:

You can ask us to step in and help if the seller doesn’t issue a refund within 6 business days of receiving the returned item, or within 6 business days of the estimated delivery date for the returned item if no tracking is used. You have 10 business days to ask us to step in and help after the seller’s time to issue a refund has passed.
If a seller isn’t using eBay hassle-free returns, you can ask us to step in and help 3 business days after you request a return, if the seller doesn’t respond to your return request.

If you use alternative shipping arrangements, return shipping charges won’t be included in any eBay Money Back Guarantee refunds, even if the seller agreed to pay return shipping charges. Learn more about the eBay Money Back Guarantee.

Replacements

Some sellers may offer you the option of returning an item for a replacement instead of a refund. A replacement is an item that is exactly the same as the original item was described in the listing.

You can request a replacement if:

The seller offers replacements in the listing Return policy.
The item arrives and isn’t as described in the listing, such as with a damaged part, or the item is defective in some way.
You’re returning the original item and want the exact same item as it was described in the listing as a replacement.
If the seller is using eBay hassle-free returns, the total refund value of the original item is less than $250.00.

Things to keep in mind when requesting a replacement:

If you’re requesting a replacement because the item wasn’t as described in the listing, such as with a damaged part, the seller is responsible for the return shipping charges. See Return shipping charges.
If you’re unable to return the item because it’s unsafe to ship (such as a ruptured and leaking battery) or broken beyond repair, the eBay Money Back Guarantee can help. Learn more about getting started with the eBay Money Back Guarantee.
If the seller is using eBay hassle-free returns:

The seller ships the replacement to you within 5 business days of when you request the return in My eBay. You can track the progress of your replacement item in the Purchase history section of My eBay. Find the returned item and click View return details from the More actions drop-down menu.
Ship the item back to the seller within 5 business days of requesting the return.
If you don’t ship the original back to the seller within 30 days, you’re charged for the replacement item.
If you send the original item back to the seller, and the seller doesn’t send a replacement, we treat the return as a refund.

When to ask us to step in and help with the eBay Money Back Guarantee

If you didn’t receive a replacement, or you received your replacement but still aren’t satisfied, you have 14 days from either the day the replacement was delivered to you, or the day the original was returned to the seller– whichever is latest–to ask us to step in and help.
If you use alternative shipping arrangements, return shipping charges aren’t included in any eBay Money Back Guarantee refunds, even if the seller agreed to pay return shipping charges.
Learn more about the eBay Money Back Guarantee.

Exchanges

Some sellers may offer you the option of exchanging an item.

For exchanges—for a different size or color, for example—we ask that you contact the seller directly before starting a return. You can also contact the seller from My eBay.

Alternative return shipping arrangements

You may need to use alternative shipping arrangements when:

Shipping a return with insurance
Returning multiple packages
An item is outside USPS guidelines
Shipping charges exceed the refund amount
An item was delivered through freight or local pickup

When the seller is responsible for return shipping charges and you need to make alternative shipping arrangements, contact the seller to agree on the service and cost before sending the item. Make sure that you include the packing slip, tracking, and for items valued at $750 or more, delivery confirmation.

When using alternative shipping arrangements, either you or the seller pays for return shipping charges.

See the Return Policy HERE:

Etsy

Etsy’s Return Policies

Refunds and Returns

Since Etsy is a marketplace of independent shops, refunds, returns, and exchanges are handled differently from seller to seller.

For Buyers

In general, each seller on Etsy sets their own policies regarding returns and refunds. These policies should be displayed in each seller’s Shop Policies page.

If there is a problem with an order, contact the seller directly first.

Here are a few resources that may help you with returns and refunds:

Canceling a Purchase
Contacting a Seller
Report a Problem with an Order
Finding Your Refund
Buyer Protection on Etsy

For Sellers

As a seller on Etsy, you are expected to clearly state your policies about returns and refunds in your Shop Policies page. These policies are also expected to fall in line with Etsy’s policies.

Let buyers know how you, as a shop owner, manage and run your shop–including how you’d handle any issues or problems with a transaction.

If you do have a problem with a transaction, it’s best to contact the buyer directly via Conversations. Buyers are also encouraged to contact you if they experience any issues.

Here are a few resources for returns and refunds on Etsy:

Canceling a Sale
Contacting a Buyer After an Order
Refunding a transaction through Direct Checkout or PayPal.
Seller Case Resolution

Issues with a Transaction

Please keep in mind that Etsy provides the marketplace, but isn’t directly involved in transactions between individual buyers and sellers.

If you have trouble with an order and can’t sort it out directly with your seller or buyer, you can file what’s called a “case.”

The Case System

Opening a case is the best way to let a seller and Etsy know that you’re having issues with an order.

The case system on Etsy is where buyers and sellers work together to resolve their issues. If necessary, Etsy Trust & Safety can help bring a dispute to a conclusion.

Please note: If a buyer does not formally file a case, Etsy cannot get involved.

See the Return Policy HERE: